Frequently
Asked Questions

Don’t see the answer to your question below?
Feel free to reach out at hello@olly.com.sg

    • Can I take multiple OLLY products in combination with one another?
      Yes – absolutely! We designed them that way. OLLY is a complete system of products designed for use in combination with one another to help you address your daily needs and achieve your own personal health goals.

    • Is there any wheat or gluten in the products?
      We formulate all of our products without wheat or wheat-derivatives. All OLLY products have been tested and are gluten free.

    • What OLLYs are okay to give my kids?
      OLLY’s supplements were formulated for adults (18 yrs ). While some products may be safely used in children, we are unable to provide product suggestions or guidance on dose and duration of use. Your child’s health care practitioner is the best resource for this type of information.

    • What kind of gelatin is used in OLLY products?
      We use both porcine and bovine gelatin in the manufacturing of our gummies, along with pectin in some of our products. Please see below for a list of products and what gelatin or pectin they use.

    • Bovine gelatin (beef):
      • Probiotic + Prebiotic
      • Kids Multi+ Omega-3

     

    • Porcine gelatin (pork):
      • Men’s Perfect Multi
      • Women’s Perfect Multi
      • Sleep
      • Undeniable Beauty
      • Glowing Skin
      • Daily Energy
      • Goodbye Stress

     

    • What OLLYs are safe for breastfeeding?
      We recommend always speaking with your healthcare provider prior to taking any dietary supplements during pregnancy or breast-feeding. 

     

    • Do I need a multi?
      First off – you need vitamins. The word “Vitamin” literally means “vital for life”. Your body cannot make vitamins, so they have to come from your diet. A healthy diet full of whole grains, fruits and vegetables, healthy protein and good fat can provide all the essential nutrients you need. Consequently, most people don’t get all of the vitamins and minerals their bodies need to function properly. So taking multivitamins help ensure your basic needs are met. That’s not all – research shows that supplementation with vitamins and minerals can optimize the function of your body systems, helping you think, feel and perform better and age in a more healthy way. OLLY multis were formulated with both your daily needs and these leaps beyond in mind.

    • What's natural about OLLY products?
      The colors, flavors and sweeteners are all derived from fruits, vegetables and herbs.

    • Is the sugar in OLLY gummies counterproductive to health?
      The amount of sugar in a serving of Olly gummies is 2 to 4 grams. It is roughly equivalent to eating about 5-10 raisins or drinking an eighth of a cup of apple juice.
      We chose not to use artificial “sugar-free” sweeteners because they have been linked to health issues and we wanted to stick with only natural sweeteners, colors and flavors.

    • Are any artificial colors/dyes are used?
      NO! We only use natural pigments extracted from fruits, vegetables and herbs to color our gummies.

    • What if my child eats more than the recommended serving size of gummies?
      Please contact your child’s physician to discuss your concern. While most vitamins are easily eliminated from the body without causing any side effects, high doses of fat-soluble nutrients such as vitamins D and A are stored by the body. FYI – none of our products contain added iron, the primary concern in cases of multivitamin overdose.

    • How is safety, purity and quality ensured?
      We take great pride in delivering supplements that are as safe and effective as they are delightful. We have rigorous standards in place to ensure we work with only the most reputable suppliers and manufacturing partners. All products are made in accordance with the FDA’s good manufacturing practices (GMPs) that require our manufacturers to validate the composition, identity, strength, and purity of all products produced. In Singapore, all of our products are in accordance with Singapore HSA (Health Science Authority).​

    • Are OLLY containers recyclable?
      Absolutely! All of our OLLY containers can be recycled.

    • What kinds of sweeteners are used for the gummies?
      We use various natural sweeteners including sugar from sugarcane, beet, and corn (not high fructose corn syrup) to make our gummies. The chicory root in our Fiber gummy is naturally sweet, and we use stevia for added sweetness.

    • Are OLLY products NON-GMO?
      While OLLY does support the non-GMO movement, our line is presently not non-GMO verified. Sourcing exclusively non-GMO ingredients is challenging in a world of dietary supplements. However, we are exploring having a non-GMO offering in the future that will give users who value non-GMO products a choice within the OLLY lineup. For now, we remain super-focused on our company goals of demystifying the vitamin + supplements aisle, and empowering people to create a healthy daily habit that’s easy to stick to.

    • Can I take more than the recommended amount of OLLYs?
      We do not recommend exceeding the recommended serving size. Each product was formulated by nutritional experts to deliver an effective dose of active ingredients that address daily needs and promote optimum health

    • Are the lids of the gummy bottles child resistant?
      Yes. Dietary supplements should always be placed out of reach of children. In case our gummy bottles do find their way into the hands of your little one, our push-and-turn cap is designed to foil their attempts to open it.

    • How should I store my OLLYs?
      It is best to store your OLLY supplements in a cool, dry place at room temperature. It is also important to keep them away from direct sunlight and other sources of heat as gummies and softgels will melt upon exposure to temperatures above 29 degrees C.

    • How long are OLLY products good for?
      OLLY products expire 12-18 months from the date at which they were manufactured. Vitamins and minerals naturally break down over time. Therefore, while the products are still active and safe to take, we do not guarantee their potency.

    • Why is there some color variation in my gummies?
      Because we use only natural colors derived from fruits, vegetables and herbs which can themselves vary, it is possible see slight variations in the color of our gummies. Natural colors can also darken over time. Importantly, these changes and variations do not affect the taste or quality of the finished product.

    • Does it matter when I take my OLLYs?
      You can take OLLY supplements any time of day. While it is not necessary to take them with a meal, many nutrients are best absorbed and utilized when they are ingested with food. Most nutritional health transformations take place over time, so the most important thing is to remember to take your OLLYs daily! We suggest leaving the bottle in a place that will remind you to take it, like on your desk at work or on your kitchen counter

    • Do the fish oil and krill oil containing products contain contaminants like heavy metals?
      The fish and krill we use to create our fish oil- and krill oil-containing products are sourced from Alaskan and Antarctic waters respectively which are some of the cleanest oceans on earth. A gentle, low-heat purification process is used to remove any naturally occurring contaminants in the fish oil, and every batch of fish and krill oil is rigorously tested to ensure it meets the highest industry standards for purity and safety including freshness, heavy metals, PCBs, and dioxins.

    • Does OLLY offer any herbal supplements?
      We believe that phytonutrients from herbs and other plant foods have an important role to play in promoting health and wellness. While we do not currently offer any single herb products, several of our formulas have been expertly blended to include select herbs and phytonutrients from superfoods.

    • How is the dietary supplement industry regulated?
      In Singapore, we comply with the guideline by Singapore HSA (Health Science Authority), we ensure the safety and quality of our products. In the USA, dietary supplement fall under the Dietary supplements fall under the regulation of the Food and Drug Administration (FDA) and the Federal Trade Commission (FTC). The Dietary Supplement Health and Education Act (DSHEA), which was passed in 1994, requires that information used on product labels and other marketing materials is truthful and not misleading. The FTC will take action against companies whose advertising is deceptive, false or misleading. Additionally, the FDA requires that all dietary supplement manufacturers follow good manufacturing practices (GMPs) to ensure supplements are produced in a quality manner and are accurately labeled. FDA regulatory officials inspect manufacturing facilities and review labels to ensure safety.

    • How many servings of goodbye stress can be consumed in one day?
      The suggested use for Goodbye Stress is to chew 2 gummies as needed. You can consume up to 6 gummies, (3 servings) per day.

    • My OLLY melted! What do I do?  
      OLLY gummy supplements melt at elevated temperatures, so it is important to store them in a cool place. If your gummies melted while being shipped, please reach out to the retailer you ordered from. If the order was through Watsons (online), Lazmall or Redmart, email us at hello@olly.com.sg. If your bottle was purchased in a store, return or exchange at the store.

     

    • Where can I buy  Olly in Singapore?
      You can get your hands-on OLLY gummies from Lazmall, Redmart and Watsons online and select offline stores. Please click “Find a Store” to find our location.

     

    • How quickly will I receive my OLLY shipment?
      Order from Lazmall and Watsons Online before 12am, you to get your order next day. From Redmart, you can choose the delivery time slot.​(Kindly note: orders made on weekends and holidays will be processed in the next working day)

     

    • Where do you ship?
      We currently deliver within Singapore. Unfortunately, we currently do not ship internationally. If you are based outside of Singapore, please visit www.olly.com. ​

     

    • Where is OLLY located?
      OLLY’s headquarters are in The Presidio in gorgeous San Francisco, California, USA.

    • Do you have a social media?
      Yes we do! Find us on Instagram @ollynutrition and on Facebook @OLLYnutrition

     

    • I am interested in a product or financial donation to support our local organization. Whom do I contact?
      You can submit your request to our Marketing department to  hello@olly.com.sg​. We will review your request and determine if it is something we are able to sponsor. Due to the number of inquiries we receive, we cannot guarantee response to every request.

    • Are you a public company?
      OLLY is a privately held company.

    • I would like to submit my organization for sponsorship by OLLY. What are the guidelines, and how do I submit my proposal for consideration?
      You can submit your request to our Marketing department at hello@olly.com.sg We will review your request and determine if it is something we are able to sponsor.

    • I'd like OLLY to sponsor an event or donate items, who should I contact?
      You can submit your request to our Marketing department to hello@olly.com.sg We will review your request and determine if it is something we are able to sponsor.

    • Is the information I provide OLLY confidential?
      Yes, absolutely. We do not share any customer information and we do not sell our email list.

    • Do you sell or trade email lists and names?
      Never. When you sign up to be part of the OLLY community, your information is safe with us.